# Optimizing Business Excellence: Career Opportunities at PT Telmark Integrasi Indonesia
In today’s rapidly evolving business landscape, staying ahead requires a strategic focus on core competencies. PT Telmark Integrasi Indonesia, a premier Business Process Outsourcing (BPO) provider and a distinguished member of the Quiros Networks family, serves as a vital partner for companies looking to streamline their operations. Since our inception in 2016, we have established ourselves as one of Indonesia’s fastest-growing BPO firms, providing end-to-end solutions that allow our clients to focus entirely on their primary growth strategies and market expansion.
We combine a highly skilled professional workforce with cutting-edge technology and seamless system integration to ensure your non-core business processes are handled with peak efficiency. We are currently seeking dedicated professionals to join our dynamic team in Yogyakarta.
## Join Our Dynamic Collection Team
We are currently looking for experienced individuals to fill key roles within our collection division. If you possess the drive to lead teams or the precision to manage recovery processes, we invite you to contribute to our continued success.
1. Team Leader Desk Collection
This leadership role is designed for professionals who excel at guiding teams toward performance goals and maintaining operational excellence.
* Oversee and manage the daily activities of the Desk Collection team.
* Provide leadership, mentorship, and ongoing coaching to improve agent performance.
* Monitor team progress and ensure all collection targets are consistently met.
* Prepare detailed analytical reports regarding the team's performance and achievements.
* Minimum Diploma (D3) or Bachelor’s degree (S1).
* At least 1 year of experience as a Collection Team Leader, preferably within the Fintech or Banking sectors.
* Demonstrable expertise in back-bucket or recovery-focused collections.
* High proficiency in Microsoft Office, with an advanced command of Microsoft Excel.
* Excellent communication skills and strong analytical capabilities.
* Willingness to be based in Yogyakarta; local candidates are highly encouraged to apply.
2. Agent Desk Collection
Our Agents are the front line of our client relations, responsible for professional communication and providing sustainable financial solutions to customers.
* Engage with customers via telephone and digital messaging to facilitate loan payments.
* Address customer inquiries regarding payment methods and collection processes.
* Communicate company policies, terms, and conditions with clarity and accuracy.
* Analyze payment data to provide educational insights and support to customers with overdue accounts.
* Propose viable solutions and repayment strategies to resolve outstanding balances.
* Minimum High School (SMA/SMK) education.
* Strong communication and negotiation skills.
* Proven ability to think analytically and solve problems under pressure.
* Experience working in a target-driven environment.
* Comfortable working with computers and standard software platforms.
* Minimum of 3 months experience as a Desk Collection Agent.
## How to Apply
PT Telmark Integrasi Indonesia is committed to fostering a professional environment where your skills can flourish. We offer the technology, facilities, and support necessary for you to excel in your career.